Gaminar

FAQs

Frequently asked questions

If yours isn't here, the support tab in your account reaches a person within 24 hours.

Getting started

Do I need a demo or a call to start?

No. Sign up, verify your email, and you are in. Every game comes with a facilitator guide, tutorial videos and debrief templates, and you can practise any game for free before you run it with a real group.

How long does sign-up take?

About two minutes: email and password (or Google/LinkedIn), a one-time code, and a short profile. You get 100 free credits immediately.

What do participants need?

A browser on any device — laptop, tablet or phone. They open your session link or scan the QR code, enter their name and email, and they are in. No app to install and no account to create. In a room people usually use their phone; on a video call the laptop they are already on gives the best view.

Does it work in a physical training room, or only online?

Both, and hybrid. Participants join on their own device whether they are in the room or remote, and you run the session from the facilitator screen. Many facilitators project the scoreboard on the room's display.

Practising and running a session

Can I practise before I run a game with a client?

Yes, as many times as you like. Any session with 2 participants or fewer is free, so open your join link in two extra browser windows, join with test names, and run the whole thing from start to finish. We recommend rehearsing at least twice before your first real session.

What if something goes wrong during a live session?

Every game has a facilitator control room where you admit participants, start, pause and move between stages. The facilitator guide for each game lists what to do in the common situations. Support answers within 24 hours, and the Gaminar Champions community is there for peer help.

How many participants can join?

It depends on the game — from 1 to 1,000. Each game page shows its range. Annual plans cover up to 2,000 participants per session.

Can other facilitators in my company use my account?

Yes. Add unlimited facilitators to one account; each gets their own login, and credits are shared.

Credits and pricing

How do credits work?

Each game costs a fixed number of credits per participant who actually joins: 3 for Expressive, 8 for Unlock and Ranking. A 20-person Unlock session costs 160 credits. Sessions with 2 or fewer participants are free.

Do credits expire?

Credits stay on your account until you use them; check the terms for the current policy.

Is there a subscription?

Optional. If you run one game often, buy the year instead: unlimited sessions of that game for twelve months and unlimited facilitators. $275 for Expressive, $475 for Unlock or Ranking. The Trio Bundle covers all three for $750, and the Gaminar Bundle covers all six for $1,200. Plans are bought inside your account, after you have tried the games.

How do I pay?

By card, through Stripe, inside your account. You get an invoice for every purchase.

Content and customisation

Can I use my own content?

Yes, and it is part of the game rather than an add-on: Expressive takes your image sets, Unlock your images, Ranking your lists. Nothing extra to buy. The bundle games are ready to run as they are.

I'm an existing customer. Where are the older games?

Still in your account. The catalogue for new accounts was narrowed to the games rebuilt for small screens; anything you ran before — Matrix, Replica, Input and the rest — stays assigned to you. If one is missing, email info@gaminar.net and we'll assign it.

Can you build a game specifically for us?

Yes — that is our bespoke service, designed for teams already running Gaminar who want a game around their own model or story. See the Bespoke page.

Which languages are the games in?

The game interfaces are in English, with several available in Portuguese. Facilitators run sessions in their own language; the Champions page lists facilitators by language.

Run your first game this week

Sign up in two minutes, get 100 free credits, and rehearse any game as often as you like — sessions with up to 2 participants are always free.